Lukki Privacy Policy

At Lukki Online Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, log in, or play at Lukki Casino through our website or Lukki app. By creating an account and using our services, you agree to the practices described in this policy. We encourage you to read it carefully before using Lukki Online Casino, as it governs every interaction you have with our platform, including deposits, withdrawals, promotions, and customer support.

Who We Are

Lukki is owned and operated by Just Entertainment B.V., a company registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao. We operate under license OGL/2024/164/0246 issued by the Curaçao Gaming Authority. As the data controller, we determine how and why your personal information is processed, and we take our responsibility to protect that information seriously across every localization of Lukki Casino, including our English (AU), English (NZ), English (CA), Français (CA), Deutsch (AT), Deutsch (CH), and Norsk versions.

Information We Collect

When you use Lukki Online Casino, whether through our desktop site or the Lukki casino mobile app, we collect several categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration data such as your name, date of birth, email address, phone number, and residential address when you sign up for a Lukki login.
• We gather identity verification documents, including government-issued ID, proof of address, and payment verification, to comply with anti-money laundering regulations.
• We record financial information related to your deposits and withdrawals, including the payment methods you use, transaction amounts, and wallet addresses for cryptocurrency transfers.
• We track your gaming activity, including games played, wagers placed, session duration, and bonus usage, to manage your account and improve our services.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Lukki casino login pages or our app.
• We may collect communication records when you contact our support team via live chat or email.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning players, remember your preferences, and analyze how our casino Lukki platform is used. Cookies also help us detect fraudulent activity and ensure the security of your Lukki login sessions. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience with Lukki Online Casino.

How We Use Your Information

We use the personal data we collect for a variety of legitimate business purposes connected to operating Lukki Online Casino responsibly and securely.

• We use your information to create and manage your account, process your Lukki casino login requests, and verify your identity.
• We process deposits and withdrawals, including applying minimum deposit and withdrawal limits, and monitoring transactions for suspicious activity.
• We use your data to administer our Yacht Club loyalty program, calculate redeemable points, and apply any Lukki bonus code or Lukki promo code you use during registration or deposits.
• We analyze gaming behavior to detect patterns associated with bonus abuse, including low-risk betting systems, stake manipulation, or automated play.
• We send you promotional communications about our welcome offer, no deposit bonus opportunities, tournaments, and other Lukki bonus codes, unless you opt out.
• We use your information to comply with our Curaçao gaming license obligations and applicable anti-money laundering laws.
• We rely on your data to enforce our restricted countries policy and confirm that you are not accessing Lukki Casino from a jurisdiction where real-money play is prohibited.

Legal Basis for Processing

We process your personal data based on several legal grounds. We process data necessary to perform our contract with you when you use Lukki Online Casino, including account management and payment processing. We rely on legal obligations tied to our gaming license when verifying your identity and monitoring transactions. Where you have given consent, such as for marketing communications, we process your data accordingly, and you may withdraw consent at any time. We also process certain data based on our legitimate interests, including fraud prevention and improving our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate Lukki Online Casino effectively.

• We share data with payment processors, including card providers, e-wallets, and cryptocurrency processing partners, to complete your deposits and withdrawals.
• We share information with identity verification providers to confirm your age and residency before allowing real-money play.
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We may share information with fraud prevention services to detect bonus abuse or suspicious account activity.
• We work with third-party service providers, such as customer support software and analytics tools, who process data on our behalf under strict confidentiality obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. If your account becomes dormant, meaning there has been no login activity or transactions for 120 days, we may apply a monthly maintenance charge as outlined in our terms, and we continue to retain your data in accordance with applicable retention laws even if your account is inactive.

Your Data Protection Rights

We recognize that you have rights regarding your personal information, and we are committed to honoring them wherever applicable law provides for them.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your Lukki casino account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to certain types of processing, including direct marketing communications.
• You can withdraw consent at any time where processing is based on consent, such as promotional emails about our latest Lukki no deposit bonus offers.

To exercise any of these rights, you can contact us directly using the details provided below, and we will respond within a reasonable timeframe.

Data Security

We are committed to protecting your data using industry-standard security measures, including encryption, secure servers, and restricted access controls. All transactions processed through Lukki Online Casino, whether via card, e-wallet, or cryptocurrency, are handled through secure, fee-free, and instant payment channels designed to protect your financial information. While we take extensive precautions, no method of data transmission is completely secure, and we encourage you to protect your own login credentials when accessing Lukki casino login pages.

International Data Transfers

Because we serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland, and other international markets, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, consistent with our obligations as a licensed operator.

Restricted Territories

We do not permit real-money deposits or gameplay from residents of certain jurisdictions, including the United States, United Kingdom, and several other listed territories. We collect and verify residency data specifically to enforce these restrictions, and citizens of certain countries subject to our bonus ban policy may be asked for additional proof of address during verification.

Children's Privacy

Our services at Lukki Online Casino are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with any associated funds handled in accordance with our terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page, and continued use of Lukki Casino after such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can reach our support team at support@lukki.com. Our live chat is available 24/7 for any privacy-related concerns or questions about your Lukki online casino account.